General terms and conditions (GTC)

These general terms and conditions (GTC) of Leovanza GmbH (“Seller”, brand “Crane Baby”) apply in accordance with the German Civil Code (BGB), in particular the rules on distance contracts and consumer contracts, and the Telemedia Act (TMG), where applicable. They govern use of the online shop at crane-baby.de (including subpages) and purchases via social networks or other Crane Baby sales channels. Please read these terms carefully before use. By using our services and placing an order, the customer confirms that they have read and accept these GTC.

1. Scope and use of the online shop

1.1. The online shop at crane-baby.de is operated by Leovanza GmbH (hereinafter: Seller). Contact: info@crane-baby.de and the contact details given on the website.

1.2. The Seller operates an online shop (information, content, payment processing, sale of goods, organisation of delivery). Use is generally possible in the European Union and the United Kingdom where delivery is offered.

1.3. The GTC are accepted electronically when the order is confirmed or the order process is completed. We also recommend reading the privacy policy and cookie notice.

1.4. The user undertakes to use the shop only in compliance with applicable law – to view content, to purchase by placing legally effective orders, and to communicate with the Seller.

1.5. The customer bears the costs of internet access, devices, and telecommunications; the Seller is not liable for such ancillary costs.

2. Changes to the GTC

2.1. The version published on this page is authoritative. For disputes, the version valid at the time the purchase was concluded and accepted by the customer applies.

2.2. The Seller may amend the GTC to reflect legal or operational changes. We recommend re-reading the GTC when you use the shop again.

2.3. The Seller may change or discontinue products, services, or content temporarily or permanently without prior consent, subject to law and good faith. Changes apply to orders placed after publication.

3. Legal identification and definitions

Seller: Leovanza GmbH
Fasanenweg 5
65451 Kelsterbach
Germany
E-mail: info@crane-baby.de
VAT identification number (USt-IdNr.): DE458457245

Customer – any natural or legal person who places an order.
Seller – Leovanza GmbH.
Order – an offer to conclude a purchase contract for a product.
Distance contract – a contract concluded without the simultaneous physical presence of the parties.

4. Products and personalisation

The Seller manufactures personalised products (e.g. phone cases). The customer may: choose ready-made designs, personalise products, or upload their own designs. The range includes, among other things, products with colour printing (sublimation) and products with leather-look finish and engraving. All products are made individually to customer requirements.

4.1. Product images and deviations

Images on the website are for illustration. Due to different screens, sublimation technology, and the manufacturing process, minor deviations in colour tones, contrast, and design position may occur. Such deviations do not constitute a defect in the goods.

Note on device models and camera cut-outs: The shop may show a universal example image. The customer receives a case fitted to the device model selected. Depending on manufacturer and model (e.g. different camera layouts on Apple, Samsung, etc.), the camera cut-out may differ from the example. The same applies to leather-look products. These differences are not a defect or grounds for a complaint. The customer must verify the exact device model before ordering.

4.2. Customer’s own design

For customer-designed products, the final product may differ from the configurator; minimal shifts and size adjustments are possible. By confirming the order, the customer accepts these deviations.

4.3. Quality of submitted images

The customer is responsible for the quality of files submitted. Low resolution, blur, or poor image quality may affect print quality. The Seller is not liable for print results caused by inadequate source material.

4.4. Material properties and use

Leather-look products: Natural wear and changes in texture and appearance through use are normal and not a defect.

Cases with colour printing (sublimation): Scratches, signs of use, and minor surface damage from normal use are common and do not constitute a defect or grounds for a complaint.

5. Conclusion of contract

5.1. Selecting items and placing them in the cart is non-binding. The purchase contract is formed when the customer enters order data, accepts the GTC, and – depending on payment method – initiates payment or completes the order. Actions taken and confirmed in the order process are binding.

5.2. Prices shown on the website are in euros and include statutory VAT unless otherwise stated. The price and conditions at the time of the order apply.

5.3. These GTC form part of the purchase contract.

5.4. After submitting the order, you will receive an automatic order confirmation by e-mail. This confirms receipt of the order, not binding acceptance by the Seller.

5.5. We reserve the right to refuse or not fulfil orders in exceptional cases if proper performance is not possible. The contract with us is deemed concluded when we dispatch the goods and notify you, unless we have expressly accepted the order earlier.

Orders may be placed via the website, social networks, or e-mail. The Seller may refuse orders in case of incorrect data, technical problems, or inability to manufacture.

6. Prices and payment

6.1. All prices in EUR incl. VAT unless otherwise stated. Shipping costs are shown separately in the final step of checkout. The Seller may change prices; for ongoing orders, the time of the order applies.

6.2. Obvious pricing errors on the website do not entitle you to conclude a contract at the erroneous price; we will offer correction or refund any payment already made.

6.3. Goods remain the property of the Seller until full payment.

6.4. Payment methods may include, for example, advance payment/bank transfer, cash on delivery if offered, and online payment via payment service providers. The price shown in the shop at the time of the order applies.

6.5. The invoice is sent by e-mail, with the delivery, or separately. Businesses must provide the data required for a proper invoice (VAT ID, etc.) in the order process.

6.6. Promotional or voucher codes are entered in the designated field during checkout; the discount is applied to the cart.

7. Delivery

7.1. After receipt of the order, processing/shipping preparation begins depending on the payment method. For advance payment, this is after receipt of payment.

7.2. Delivery is by shipping carriers to the countries/regions offered. Indicative timings (non-binding): production approx. 1–5 working days, shipping approx. 1–3 working days. The Seller is not liable for delays caused solely by the carrier.

7.3. After conclusion of the contract, agreed terms are not changed unilaterally to the customer’s detriment unless goods are unavailable for technical reasons (e.g. stock error) – in that case we will inform you in good time and offer a substitute or refund.

7.4. Partial delivery: if part of the order is missing, we will inform you; remaining items are delivered as agreed.

7.5. Goods are packed for transport. On handover, the customer must check for external transport damage and report it immediately to the carrier or refuse acceptance if visibly severely damaged. Signature on the delivery note constitutes acceptance of goods with externally undamaged packaging, unless otherwise agreed.

8. Cancellation of the order by the customer

The customer may cancel the order within 4 hours of order confirmation. After that, production usually begins and cancellation is no longer possible.

9. Right of withdrawal (consumers)

9.1. Consumers have a statutory right of withdrawal (14 days from receipt of the goods), unless statutory exceptions apply.

! Exception: The right of withdrawal does not apply to personalised goods made to the customer’s specifications (e.g. own design, individual text, uploaded image) – see Section 312g(2) No. 1 BGB in conjunction with Art. 16(c) of Directive 2011/83/EU.

9.2. To exercise the withdrawal right, a clear statement is sufficient (e.g. e-mail to info@crane-baby.de). You may use a model withdrawal form, for example from Verbraucherzentrale (German consumer advice) or Your Europe – Contracts & shopping.

9.3. Return of goods is at the customer’s cost and risk to: Leovanza GmbH, Fasanenweg 5, 65451 Kelsterbach, Germany, unless the law provides otherwise.

9.4. Goods must be unused and, where reasonable, in original packaging with labels. We may claim compensation for loss in value due to handling beyond what is necessary to inspect the goods.

9.5. Refunds are made within 14 days of receipt of the withdrawal notice and, where goods have been returned, after receipt of the goods, using the same means of payment unless otherwise agreed.

9.6. We cannot accept returns sent cash on delivery. We accept no liability for items returned by mistake; re-shipment is at the customer’s expense.

10. Warranty and defects

10.1. Statutory warranty rights apply. Defects must be reported to us without undue delay.

10.2. Notification periods (additional contractual arrangement for faster resolution): Please report visible transport damage and obvious defects within 48 hours of receipt; for blistering or colour instability on sublimation cases and layer detachment on leather-look cases, within 7 days of receipt. Send photos and a short description to info@crane-baby.de.

10.3. We usually respond within 14 days. Returns, repair, or replacement follow agreement and statutory rules.

10.4. Where a defect is justified, we may at our choice provide subsequent performance (repair or replacement) or, after failure of subsequent performance, offer withdrawal or a price reduction. Statutory claims remain unaffected.

Not accepted as defects: normal colour tone differences, poor quality of images supplied by the customer, wrong device model chosen, normal wear.

11. Returns (voluntary / in addition to law)

Voluntary return of non-personalised goods within 14 days is only possible where permitted by law and not excluded. Return shipping costs are borne by the customer unless the law provides otherwise. Personalised goods are excluded from return except under valid warranty.

12. Seller’s obligations and rights

12.1. The Seller delivers the ordered goods under the agreed conditions. Statutory defect rights apply.

12.2. Own products offered in the shop are subject to the Seller’s rights.

12.3. The Seller provides accurate product information and complete details on price and delivery.

12.4. The website may be temporarily unavailable for maintenance, technical reasons, or force majeure; this does not create liability for purely economic loss unless mandatory law provides otherwise.

12.5. For delay or non-performance due to events outside reasonable control (e.g. network failure), the Seller’s liability is limited as provided by law.

13. Customer’s obligations

13.1. The customer pays the purchase price and agreed shipping costs and accepts the goods.

13.2. The customer is liable for any deterioration of the goods beyond handling necessary to establish nature, characteristics, and functioning.

14. Limitation of liability

The Seller is not liable for customer errors, incorrect information, poor quality of submitted images, or normal wear. Unchanged remain liability for intent and gross negligence, injury to life, body, or health, and under the German Product Liability Act (ProdHaftG).

15. Data protection

15.1. Personal data is processed in accordance with the GDPR and BDSG.

15.2. Details are set out in the privacy policy on our website (link “Privacy” / “Datenschutz”).

16. Copyright and trademarks

The website and shop contain copyright-protected content, trademarks, and other rights. Copying, distribution, or modification without written consent is not permitted except for private, non-commercial use within the limits of the law.

17. Dispute resolution and applicable law

17.1. Enquiries and complaints: info@crane-baby.de. We aim to respond within 14 days.

17.2. The law of the Federal Republic of Germany applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), without prejudice to mandatory consumer protection law of the state where the consumer has their habitual residence.

17.3. The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute resolution before a consumer arbitration body unless we agree to do so separately in writing.

17.4. For merchants and where legally permissible, the place of jurisdiction is the Seller’s registered office in Kelsterbach, Germany. For consumers resident in the EU, statutory jurisdiction rules apply.

Last updated: 18 March 2026