FAQ

Yes.  To modify, cancel or ask questions about your order, email info@crane-baby.de

We pride ourselves on our ability to process and ship orders as quickly as possible, so it may not be possible to cancel your order, as it may have already been processed. 

If your order is successfully canceled, you will receive a cancellation confirmation email. 

We’ll issue your refund right away, but it may take up to 14 business days to reflect on your statements. 

Any orders that are unable to be canceled will have to be treated as a return and the customer will be responsible for all applicable fees. 

Note that we can’t redirect orders once they’re already on their way to you. 

Please check that your order and shipping address are correct when placing your order. 

Yes.  Crane Baby will accept returns of new and unused items purchased through crane-baby.com, within 30 days from the original date of purchase on all items.

All returns should be in the original packaging and unused condition for a full refund to your original payment method (excluding your original shipping and handling fees). 

If you received an item as a gift and would like to return the item, you can do so within 30 days. A gift receipt or original receipt form the original purchase of the item and a merchandise credit in the form of a website credit to be used on the Crane Baby Website. 

Any items received outside of the above return guidelines may not be eligible for a full refund and may be charged a restocking fee. 

If your item was purchased at a retailer, please contact the original point of purchase for a refund or replacement. Please note that all Wallpaper is FINAL SALE and is not eligible for an exchange or return.

Please take a photo of the box it arrived in, as well as the damaged product.  Most of our items are soft goods, so even if the box is damaged, your product is most likely still in great shape.  However, if the product is damaged, we will gladly help you replace the item. You must email a picture of the box, defect and proof of purchase to info@crane-baby.de with the attention “Crane Baby Damaged Shipment”.  This must be done within 3 business days of receipt of product.